FAQ's

FREQUENTLY ASKED QUESTIONS

Are all items handmade in Australia? Yes. All items are handmade in Brisbane by Denise (Dee). Due to the handmade nature each item will be completely unique. Please see the page titled 'What is Handmade?' for more info.

What metal are the earrings made from? All findings used by Lunar DeeSigns (unless otherwise stated) are hypoallergenic surgical stainless steel. Stainless steel is a beautiful silver in colour which is un-plated and therefore will not flake and is resistant to tarnish. It is a metal used due to its hypoallergenic properties i.e. relatively low rates of causing irritation and therefore generally good for people with sensitive skin. Many of the hoops' listings you are able to request for gold plated hoops if the design has stainless steel, and vice versa, however, this can only be done if I have the other hoops in stock at the time of packing your order. If I am unable to fulfill your request I will send the design with its original hoops.

Can I buy Lunar DeeSign's jewellery in the shops? You sure can! Please check out the 'Stockists' page.

I live close by can I collect my purchases? Yes. There is an option at check out for local pick up. If you select this, I will contact you via email with all the necessary details (please see full details on 'Discount Codes and Local Pick up' Page)

How do I get free shipping? If you spend over $100 in one transaction, you can get free shipping within Australia - this discount is automatic at checkout. I am happy to combine multiple orders (please see details on 'Discount Codes and Local Pick up' Page). I am also happy to refund excess postage costs for subsequent orders which are combined into one parcel. However, please note that if you incurred shipping costs on the first order - these will not be refunded.

How do I care for my jewellery? Please check out the 'Jewellery care' page.

If you have any other questions please feel free to contact me via the contact page through the website.